Your questions, answered

New clients pay $85 for their first visit when they book online. Booked by phone, a first visit is $120 for adults and $100 for under-16s.

Yes, if your extras cover includes chiropractic or remedial massage. We have HICAPS, so you can claim on the spot. Your rebate depends on your fund and level of cover.

Only if your GP refers you under a chronic condition care plan. Then Medicare pays part of each visit, for up to 5 visits a year across eligible allied health services. Call us and we'll explain how it works.

When X-rays are clinically required, they're bulk billed with a valid Medicare card.

Yes. Eligible DVA clients pay no gap. See our DVA page for details.

We're card only: credit or debit card, EFTPOS, or HICAPS where eligible.

No. You can book directly online or by phone. A GP referral is only needed if you want to use a Medicare care plan.

Book online any time, or call (08) 9201 0566. New clients choose 'New Client' (or 'New Client – Under 16') and pick a time.

Check our online booking for the next available time, or call us. We're open Monday to Friday, 8am to 6pm.

A detailed consultation, a thorough examination, and X-rays only if clinically required. We explain what we find in plain words and tell you honestly whether chiropractic care is a good fit.

Yes, please. After you book, we email you a New Client Form. Completing it before your visit means we're fully prepared and can spend your time on you.

Comfortable, fitted clothing (a sports top is ideal), your health fund card, and any scans, X-rays or reports you have.

We have private parking for clients only, with 6 bays at our Swanston Street entrance. You can also park on the grass verge or the street on Swanston Street and Collins Street. Please avoid parking on Flinders Street, which is a busy main road.

Please give us at least 8 hours' notice to cancel or change an appointment, to avoid a $30 cancellation fee.

Yes. You can choose Geoff, Hamish or James when you book, or pick 'Any practitioner' for the first available time.

A chiropractor assesses and treats problems with the spine, joints, muscles and nerves. That usually means a detailed history and examination, a clear explanation of what's going on, then hands-on care such as adjustments, plus exercises and advice for home.

For most people, chiropractic care from a registered chiropractor after a proper assessment is low risk. We screen for warning signs first, explain any risks, and you can say no to any part of your care.

Both are registered health professionals who assess and manage muscle and joint problems. Chiropractors focus on how the spine, joints and nervous system work together. Physiotherapists focus on rehabilitation and exercise. Many people see both.

Everyone is different, so we can't promise a set number. After your assessment we'll give you an honest view, set goals with you, and review your progress regularly. There's no lock-in.

Most people don't find it painful. You may hear a click, which is just gas releasing from the joint. Some people feel a little sore for a day or so afterwards.

It's usually a small release of gas from the fluid inside the joint, a bit like cracking your knuckles. It's not bones grinding, and it doesn't always happen. It isn't a sign of whether the adjustment worked.

Some people feel a little stiff or sore for a day or so, a bit like after a new workout. It usually settles quickly. If you're worried about anything after a visit, call us.

No. Some people come for a short block of care, others choose regular visits to stay on top of things. It's always your choice.

Yes, from babies to teenagers, always with a parent or guardian present and with gentle, age-appropriate care. For babies and toddlers under two, we don't use spinal manipulation, in line with Chiropractic Board of Australia policy.

Yes. We use gentle, pregnancy-adapted techniques with you lying on your side, and work alongside your midwife, GP or obstetrician. We don't take X-rays during pregnancy.

Yes, through all three trimesters, side-lying with support pillows.

Remedial massage targets specific areas of tension or injury and can be firmer. Relaxation massage uses flowing strokes and lighter pressure to help you unwind.

New clients pay $85 for a first 45-minute massage booked online, or $150 for 90 minutes.

Yes, with Michelle, often combined with remedial or sports massage.

Many funds cover remedial massage under extras. Claim on the spot with HICAPS if you're eligible.